Do not order from overstock.com

[jordygirl]

its a nightmare..3 weeks and no delivery and no refund.Busy signal when calling customer service .Also i e mailed them and keep getting told they will contact me in 2 days ..Just got another e-mail that now says 4 days..BEWARE !!
Just wanted to warn fellow members here

[Katie from IL]

You name adds to the list of Hostboard members who have had overstock horror stories. Me and another hostboard member got each others' orders by mistake. Now I use amazon.

[moderator]

Those of you who have had troubles might want to add your experience to the http://www.epinions.com/ website. That is one I check a lot. It's a website that lets its members (membership is free) write ratings and grade businesses.

At this time, Overstock has a very good rating there, so it would probably help people thinking about buying from them to read your reviews!

(What is most telling is if you access the reviews there and sort them by date, people who have ordered recently are consistently having very bad experiences.)

What really bothered me was seeing all the comments in response by Overstock.com posted to the website. I've never seen a company respond to customer complaints on epinions.com before! It makes them appear as if they are trying to publically cover their mistakes. It sounds like they need to get off the e-mail surfing and start answering the phones.

Here are a couple of articles on Overstock's recent customer service problems:
http://www.theregister.co.uk/2005/10..._byrne_feeble/
http://www.theregister.co.uk/2005/11...k_phones_down/

I feel your pain since I have had bad experiences with companies. I'm sorry you have had so much trouble.

<font color="#051E50" size="1">[ November 04, 2005 11:38 PM: Message edited by: Melissa ]</font>

[AG DRESS DESIGNER]

Thanks for this info. I had thought about ordering the mini dolls from them. I just didn't have time yet.

[moderator]

I'm sorry I wrote so much above...I hope the articles didn't get lost in my long post. [img]wink.gif[/img] They talk about why Overstock is having so many problems right now. Basically, they tried to upgrade technology-wise and that's what caused all the troubles and customers everywhere are having loads of problems. The articles are really interesting to read.

[Skittl1321]

I am so mad about this. Overstock has always been one of my favorite places to shop, but they will really have to clear up their act before I start shopping there again.

[Kaileyfan1]

People say they get good deals there,but they also get horror stories!

[Katie from IL]

AG Dress Designer-

The mini dolls are what me and another hostboard member ordered. We both ordered Felicity and Elizabeth. Our order tickets on the inside of the box was for the other person's doll, even though the address on the outside of the box was correct. We each received the one doll, and never even got the other with no luck in even getting a refund for the doll we didn't get. Their CS has been very poor.

I highly suggest you order the mini dolls from amazon instead.

Katie

[jordygirl]

just a follow up .I finally got my order 3 weeks late..Half came on friday and the other half today..If you want something for Christmas I would order now ..LOL (or not at all)